Reference

What You Agree To When You Use tm77

These legal terms set out how your account works, what you can and cannot do on the platform, and how we handle any disputes.

Account eligibility by regionBangladesh local law appliesbKash, Nagad, Rocket wallet rulesAccount suspension termsDispute resolution process
tm77 What You Agree To When You Use tm77
LEGAL CONTACT PATHS

How to Reach Us About a Legal Matter

If you have a question about your account rights, a transaction dispute, or how a specific clause in these terms applies to you, our support team handles legal queries through the channels below. For wallet-related disputes involving bKash, Nagad or Rocket, include your transaction reference so we can pull the exact record and respond accurately.

Live Chat Open the chat widget from any page on tm77. Fastest route for account and transaction queries — have your registered mobile number ready.
Email Support Send your legal query or dispute details to our support address. Include your account ID and any wallet reference numbers from bKash, Nagad or Rocket.
Account Help Centre Log in to your account and navigate to Help to submit a formal dispute or request a review of any account action taken under these terms.
ACCOUNT SECURITY DETAIL

How We Protect Your Account and Data

Your account security and the integrity of your transaction history are things we take concrete steps to maintain. Every login is verified through a one-time password sent to your registered mobile number — the same number linked to your bKash, Nagad or Rocket wallet. That link matters, because it ties your payment identity to your account identity. We retain transaction logs for as long as required by our operating obligations and applicable law. You can request a record of your transaction history through the Help Centre at any time.

OTP Login Verification

Every account login is confirmed by a one-time password to your registered mobile number. No OTP, no access — your account stays locked to your device.

Wallet Identity Matching

Your bKash, Nagad or Rocket number must match the name on your account. Mismatched wallet details trigger a hold until verification is complete.

Data Retention Policy

We keep your account and transaction data for the period required under our operating obligations. You can request your data summary via the Help Centre.

Account Change Requests

To update your registered mobile number or linked wallet, submit a request through Help with ID verification. Changes take effect after our review is complete.

Common Legal Questions From Our Users

These are the questions we hear most often about account terms, eligibility, data and dispute rights. If your situation is not covered here, use live chat or the Help Centre to raise it directly.

Yes. Access to tm77 depends on your local law and the regions we currently serve. You are responsible for confirming that use is permitted where you are located.

Contact support via live chat or email with your wallet transaction reference. We pull the account log and respond with findings. Disputes tied to Rocket payments follow the same process.

No. Accounts are personal and non-transferable. Letting another person access your account or make transactions on your behalf is a breach of our terms and may result in suspension.

We retain account and transaction records for as long as our operating obligations and applicable law require. You can request a copy of your data through the Help Centre at any time.

Submit a closure request through the Help Centre. Any pending withdrawals to bKash, Nagad or Rocket are processed first before the account is deactivated and your data handled per retention policy.

We may suspend or restrict an account immediately if we detect a breach of these terms — such as multiple accounts or mismatched wallet details. We notify you and explain the reason after the action is taken.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.